Shipping policy

Hereโ€™s the Shipping Policy with the requested addition:


Shipping Policy โ€“ Butters Global

At Butters Global, we aim to deliver your favorite beauty and personal care products as quickly and smoothly as possible. Please review the following terms regarding shipping:

Shipping Methods and Costs

  • We ship all orders using our designated logistics partners.
  • Shipping costs vary depending on the destination and will be calculated during the checkout process.
  • You will be provided with an estimated delivery time at checkout. Please note that while we strive to meet these estimates, delivery times are not guaranteed, as delays may occur due to factors beyond our control.

Order Splitting

  • If any of the items in your order are out of stock, we may split your order into multiple shipments.
    • In-stock items will be shipped immediately.
    • Back-ordered items will be shipped as soon as they become available.

Address Changes

  • If you entered an incorrect shipping address at checkout, please contact us as soon as possible at info@buttersglobal.com.
  • If the product has not yet shipped, we will update your address without additional fees.
  • If the product has already shipped, additional shipping fees will apply to reroute or reship the package.
    • In some cases, if the specific item is out of stock, you may need to wait until the returned item arrives at our warehouse before we can reship it.
    • Please note that delivery times may be extended in such cases.

Receiving Your Shipment

  • Shipments can be accepted by you or an authorized person.
  • If no one is available to receive the package, the courier may provide instructions on how to retrieve your package from a nearby pick-up location.

Order Confirmation and Payment

  • An electronic receipt for your order will be sent to the email address provided during checkout within 24 hours of placing the order.
  • Full payment is required before we can process and ship your order.
  • If payment is not received by the specified deadline, your order may be canceled, and you will be notified accordingly.

Order Changes and Cancellations

  • Once an order is placed, changes to delivery terms or shipping information are generally not possible, unless otherwise agreed upon with the courier.
  • Butters Global reserves the right to cancel any order if products are out of stock, regardless of the reason.

Customs, Duties, and Import Taxes

  • Orders shipped within the USA do not typically require additional duties or import taxes. However, in the event that such charges apply, if shipped outside the USA, they will be the sole responsibility of the customer.
  • For international orders, customers are responsible for ensuring that products can be legally imported to the destination country and for paying any import taxes, customs duties, or brokerage fees. These fees are separate from shipping charges and are billed directly by the courier.
  • Please check with your local customs office to determine if additional documentation, permits, or licenses are required for your shipment. Butters Global is not liable for any fees or delays related to customs clearance.

Delayed or Lost Shipments

  • While we strive to ensure timely delivery, Butters Global is not liable for any delays in delivery caused by unforeseen circumstances, such as weather, natural disasters, carrier delays, or customs processing.
  • If your package is significantly delayed or lost, please contact us at info@buttersglobal.com, and we will assist you in resolving the issue with the courier.

Contact Us

If you have any further questions regarding shipping, please contact us at info@buttersglobal.com.